Browse our collections and add items to your cart. Proceed to checkout to complete your order. We accept all major credit cards and various payment methods.

Yes!

We ship to all states in the continental U.S. Unfortunately, we currently cannot ship to Hawaii (HI) or Alaska (AK). Free local pickup is available at our South El Monte warehouse.

Free shipping on orders $299 or more. A $35 flat rate applies to orders under $299. Local pickup is always free with no minimum order required.

All frozen products are packed with dry ice or cold packs and shipped via FedEx or UPS Next-Day Air. Please refrigerate or freeze items immediately upon arrival to maintain quality.

Orders are typically processed and shipped within 1–2 business days. You'll receive a tracking number via email once your order has shipped.

Please contact us at help@unexpectedmeal.com as soon as possible with your order number. We'll do our best to update your address before the order ships.

Because we sell frozen and perishable food products, all sales are final — we're unable to accept returns or offer refunds. If there's an issue with your order (damage, mis-shipment, or a missing item), contact us with photos within 24 hours of delivery or pickup and we'll resolve it with a reshipment or store credit.

Take photos of the damaged items and packaging immediately and contact us at help@unexpectedmeal.com within 24 hours of delivery. Include your order number and photos for the fastest resolution.

Partial thawing during transit is normal for frozen items shipped with dry ice. If your items are cool to the touch upon arrival, they are generally safe to consume. If you have concerns, take photos and contact us within 24 hours, do not consume anything you're unsure about.

Place your order online and select Local Pick-up at checkout. We'll notify you when your order is ready. Come to our South El Monte warehouse during pickup hours and your order will be waiting, stored at the correct temperature.

9205 E Rush St. Unit C, South El Monte, CA 91733
Open Monday – Friday, 10:00 AM – 5:00 PM.

We also have community pickup points in the LA/OC area. Contact us for details.

Yes! Local pickup is always free with no minimum order requirement. Just select it at checkout and no shipping fee will be applied.

If you contact us in advance, we're happy to reschedule at no charge. But if we've already prepared your order for pickup and you don't show up during your scheduled window without notice, a restocking fee will apply to cover returning it to proper storage and holding it for a new pickup day.

We source over 300 premium ingredients from Korea and around the world, wagyu, sashimi-grade seafood, meal kits, seasonal produce, and more. As an FDA-registered agent, all products go through full import/export compliance before reaching our customers.

Yes. All products meet FDA and USDA standards. We work exclusively with certified manufacturers and maintain a strict cold-chain system, from source to your door. Our USDA-certified logistics center stores every product at precise temperature and humidity settings.

Yes. We regularly introduce seasonal specials like Korean strawberry varieties (Pink Candy, Snowberry, Arihyang) and other limited-availability items. Check our Seasonal collection or follow us on Instagram at @unexpectedmeal.la to stay updated.

Absolutely. We currently supply to 50+ retail stores and 170+ restaurant and franchise partners across the U.S. Visit our Wholesale & B2B page or email us at help@unexpectedmeal.com to start the conversation.