We're so sorry to hear that! We know how disappointing it is when an order arrives damaged and can't be enjoyed. Our team will work quickly to make things right.

Please reach out to our Customer Experience team at info@unexpectedmeal.com with your order number, a description of the issue, and clear photos of the damage.

To help us assess and resolve the issue efficiently, please include the following photos within 2 days of delivery:

• A close-up of the area of concern

• Two full views of the product (overhead and side angles)

• A photo of the outer packaging or shipping box

These images help us identify what went wrong and ensure we take proper steps to prevent it in the future. We’re here to help and appreciate your understanding!